Salam Hanna
Sorry for the very late reply.
Please find enclosed our feedback on the following:
Communication with ICT sales person – Generally, the response is very fast and the information that was asked for is very informative.
Tour guide – In Beijing, Tracy is a very friendly and accommodating tour guide. She is very knowledgeable and goes out of her way to help us. Her explanation is very clear and we have no problem understanding her.
In Shanghai, Kevin is also very accommodating and friendly. He is very helpful and even helped us buy drinks outside of our restaurant during our dinner. He even taught us to converse in Mandarin when ordering food!
Driver – Both the drivers in Beijing and Shanghai are very safe, competent and punctual.
Hotel – the hotels in both Beijing and Shanghai were great! We were generally happy with the location, service and breakfast menu. But we do enjoy our Beijing hotel stay as the location is great.
Meals – Meals in Beijing and Shanghai are good and in abundance! However, it will be good if the meals in Shanghai were prepared beforehand as we had to wait for some time before dinner was ready on our first night there.
Suggestions – Overall, we enjoyed ourselves thoroughly as a family. However, there are some points that we wish to highlight.
The tour on the first day when we were brought to the Herbal Medicine Shop. The owners were quite pushy in asking us to buy their products. When we turned them down politely, they were quite upset. In the end, we purchased some medicine which we have no use for.
We appreciate Tracy’s effort in ensuring our comfort and general well being during our stay in Beijing. We are deeply touched by her warmth and friendliness.
Many thanks for making our stay enjoyable in China!
regards and wassalam
juneita
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