Walikum Assalam Johan,
How are you doing? I came from China yesterday and in addition to Shanghai also had the pleasure of visiting Hangzou.
The Beijing trip was fine, in fact I would say very good and enjoyable. Your website in particular made our stay very convenient with the list of Halal restaurants and masjids guiding us to our prayers and meals.
You are welcome to use my pictures but i use high resolution camera so it will take a long time for people accessing the website to download the pictures.
I appreciate your asking my feedback. Very positive sign for a business to ask for feedback and confirms your intent to serve with quality and not just to serve. My reviews are as follows:
The trips were well planned in timing and execution. The meals were very enjoyable and each restaurant was an enriching experience for us, the quality of food was good in taste and quantity. The guide is a very committed individual who looks after the interest of the customer and is very polite. We found him to be of very pleasing personality and we thoroughly enjoyed his company and would love to have him as our guide again. Improvement area for him are English speaking skills and recommend that he is accurate on some of the facts about the sites. For example, he mentioned that half to 1 billion people died while building and maintaining the great wall. Based on the internet and China sites about 2-3 million lost their lives in building and maintaining the great wall. I strongly recommend that all guides of your company should use the same facts and figures and they should be from websites approved by you. It would look very professional on the part of your company if the guide gives a small write-up each day about the sites visited that day. Further elaboration of these facts and explanation is then provided by the guide.
As a company you need to be very clear and what is and is not included in the tour. For example, great wall is good example. We had complete information about what is included in the cost and what we are missing. When we reached the wall we were so tired that we decided to go for the cable car at our cost. The same should be your standard for all the tour sites including the Summer palace etc.
Overall, we are very happy to have made the right choice of using your company. We will certainly recommend you to our friends traveling to China.
I hope the review was helpful. If you require any clarification please do contact me.
Wassalam.
Qasim
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